Screen-based eye trackers

Frequently asked questions

We have provided answers to frequently asked questions about our screen-based products, including information about research set up, our software, purchasing, delivery times, warranty, data transparency and support.

Screen-based eye trackers

What eye tracker should I choose for my research?

Visit our Compare our eye trackers page or take our Product Quiz to find out.

Why can’t  I use my Tobii Eye Tracker 5 or 4C for my research?

How do you analyze data from the eye trackers?

What is the appropriate sample size for my project / use case?

What sampling rate is suitable for my research?

Some of my participants will need to wear their glasses during the study, can they still participate?

How long does it take to create a heat map in Tobii Pro Lab?

What are the system requirements of Tobii Pro Lab?

Is Tobii software compatible with Mac?

Do you provide training and support?

General / purchase

How can I find out the price of the eye tracker?

If you’d like to see the prices for any of our eye tracking systems, fill out the form at the bottom of the product page. One of our salespeople will be happy to contact you with a breakdown of our pricing structure.

Frequently asked questions

Screen-based eye trackers

What eye tracker should I choose for my research?

Why can’t  I use my Tobii Eye Tracker 5 or 4C for my research?

How do you analyze data from the eye trackers?

What is the appropriate sample size for my project / use case?

What sampling rate is suitable for my research?

Some of my participants will need to wear their glasses during the study, can they still participate?

How long does it take to create a heat map in Tobii Pro Lab?

What are the system requirements of Tobii Pro Lab?

Is Tobii software compatible with Mac?

Do you provide training and support?

General / purchase

How can I find out the price of the eye tracker?

What are the payment methods and payment terms?

What are the benefits/drawbacks of subscription/perpetual licenses?  What is the difference between both?

What are the delivery times to my location?

Is eye tracking GDPR compliant?

Do your products have a warranty? If yes, for how long?

Need more information?

Frequently asked questions

Screen-based eye trackers

What eye tracker should I choose for my research?

Why can’t I use my Tobii Eye Tracker 5 or 4C for my research?

How do you analyze data from the eye trackers?

What is the appropriate sample size for my project / use case?

What sampling rate is suitable for my research?

Some of my participants will need to wear their glasses during the study, can they still participate?

How long does it take to create a heat map in Tobii Pro Lab?

What are the system requirements of Tobii Pro Lab?

Is Tobii software compatible with Mac?

Do you provide training and support?

General / purchase

How can I find out the price of the eye tracker?

What are the payment methods and payment terms?

What are the benefits/drawbacks of subscription/perpetual licenses? What is the difference between both?

What are the delivery times to my location?

Is eye tracking GDPR compliant?

Do your products have a warranty? If yes, for how long?

Need more information?

Why can’t  I use my Tobii Eye Tracker 5 or 4C for my research?

What are the benefits/drawbacks of subscription/perpetual licenses?  What is the difference between both?

Is eye tracking GDPR compliant?